FAQ

Once your order has been validated, you will automatically receive a confirmation email at the address provided.

Yes, you can choose a different delivery address and add a personalized message for the recipient. The packaging remains minimalist and elegant.

Our Japanese teas (Matcha, Sencha, etc.) are available in 50g and 100g bags, as well as in tins. We prioritize minimalist and environmentally friendly packaging.

Yes, payments on Tamaki Tea are secured via PayPal. Credit card payment is also available.

To celebrate our launch, shipping is temporarily free! Under normal circumstances, free shipping starts at €49 (France), 2–3 business days, with an express option available.

A delivery notice will be left. You will be able to collect your package from the post office or the indicated pick-up point.

Yes, you will receive a tracking number and a link to track your package in real-time.

Contact us at contact@tamakitea.fr with your order number. We will find a solution quickly.

Yes, within 14 days, provided the product is intact and unused.

Organic, sustainable products, sourced from Japanese producers, in the wabi-sabi spirit.

Natural flavorings; no synthetic flavorings. Producers with organic and sustainable practices.

Refillable bags, reusable containers. Recyclable packaging (local recycling).

Matcha, Sencha, Genmaicha, Hojicha, and accessories (chasen, bowls, etc.).

Yes, free samples are included with every order.

Email: contact@tamakitea.fr • Tel.: 06 67 45 25 96